Privacy Policy

Last updated: June 20, 2026

1. Scope

This Privacy Policy explains how we collect, use, store, and share personal data when you visit store.fluttercrafters.com, create an account, buy digital products, request support, use license activation features, join referral or wallet features, or submit payment verification information.

2. Information We Collect

• Account data: name, email address, password hash, account status, security settings, login activity, and profile or billing details you provide.
• Order and product data: cart items, orders, invoices, purchased products, downloads, license keys, activation domains, support eligibility, refunds, disputes, and payment status.
• Payment verification data: payment method, transaction references, payment screenshots or files, crypto wallet/network details, gift card source, Binance gift card code or other gift card proof submitted for manual verification.
• Support data: support tickets, service requests, product questions, messages, screenshots, files, and communications through our support portal, email systems, WhatsApp, or other channels you choose to use.
• Referral, wallet, and anti-fraud data: referral codes, referrer relationships, wallet balances, commission records, withdrawal details, IP addresses, device/browser details, and fraud-prevention signals.
• Technical and usage data: IP address, device identifiers, browser type, pages visited, session cookies, logs, errors, security events, analytics events where enabled, and notification tokens if you allow browser or app notifications.
• Marketing preferences: your consent choices, unsubscribe status, cookie preferences, and communication preferences.

3. How We Use Your Data

• To create and secure your account.
• To process orders, invoices, payments, refunds, disputes, and manual payment verification.
• To deliver digital products, downloads, license keys, updates, and product access.
• To provide technical support, service requests, warranty checks, and customer communications.
• To operate wallet, referral, commission, and withdrawal features where available.
• To prevent fraud, abuse, duplicate accounts, payment misuse, chargebacks, unauthorized access, and license misuse.
• To send service messages such as receipts, security alerts, support replies, order updates, and product notices.
• To improve the store, fix bugs, monitor performance, and understand how customers use our services.
• To meet legal, tax, accounting, corporate recordkeeping, and compliance obligations.

4. Lawful Bases

We rely on the following lawful bases under UK data protection law:

• Contract: to create accounts, process purchases, deliver digital products, provide licenses, and respond to support tied to your order.
• Legal obligation: to keep accounting, tax, invoice, company, dispute, and compliance records.
• Legitimate interests: to secure the store, prevent fraud, protect our products and licenses, improve services, handle business records, and defend legal claims.
• Consent: for optional marketing, non-essential cookies, some analytics, and optional notifications where consent is required. You can withdraw consent at any time.

5. Required Information

Some personal data is required to provide the service. For example, we need account and order details to deliver products, payment records to verify purchases, and support details to help with a technical issue. If you do not provide required data, we may be unable to create an account, complete an order, verify a payment, activate a product, or provide support.

6. Payment Providers and External Services

We use trusted third-party providers to process payments, support, hosting, email delivery, analytics, security, and communications. Depending on the feature you use, these may include payment processors such as PayPal or card processors, support portal providers, hosting and CDN providers, email services, analytics providers, fraud-prevention services, WhatsApp, and similar operational providers.

We do not store full credit or debit card numbers on our servers. Card and PayPal payments are handled by the relevant payment provider. If you choose to buy a Binance gift card or other crypto gift card from an external website such as SEAGM, that purchase is handled by the external website under its own terms and privacy policy. We only process the gift card code or proof that you submit to us for manual verification.

7. Sharing Your Information

We do not sell your personal data. We may share personal data only when needed for the following reasons:

• With service providers who process data for hosting, checkout, payment verification, fraud prevention, email, notifications, analytics, and support operations.
• With payment providers, banks, wallet providers, or dispute platforms when needed to process payments, refunds, chargebacks, or investigations.
• With professional advisers, accountants, auditors, insurers, or legal representatives where needed for business, tax, legal, or dispute purposes.
• With regulators, courts, law enforcement, or public authorities where required by law or to protect our legal rights.
• If the business is reorganized, sold, merged, or transferred, subject to appropriate protection for your data.

8. Cookies and Tracking

We use essential cookies for login, cart, checkout, security, language, referral tracking, and session management. We may also use optional analytics, preference, or marketing cookies where enabled. You can control non-essential cookies through the cookie banner or browser settings. Blocking essential cookies may stop parts of the store from working correctly.

9. Retention

• Account records: kept while your account is active and for a reasonable period after closure where needed for security, dispute, or legal reasons.
• Orders, invoices, payments, refunds, and tax records: normally kept for up to 7 years, or longer if required by law or an active dispute.
• License, download, and activation records: kept while the product/license remains active and as needed to protect our software and verify entitlement.
• Support tickets and service requests: kept while needed to provide support, maintain a clear history, resolve disputes, and improve products.
• Fraud, security, referral, wallet, and abuse-prevention records: kept as long as needed to protect the store, customers, and our legal rights.
• Technical logs: usually kept for a shorter period unless needed for security, debugging, fraud prevention, or legal purposes.

10. International Transfers

Some providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, provider data-processing terms, or other lawful transfer mechanisms.

11. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, encrypted connections, password hashing, security monitoring, backups, and limited access to administrative tools. No online service is completely risk-free, so you should keep your account password secure and contact us quickly if you suspect unauthorized access.

12. Your Rights

Depending on your location and the lawful basis used, you may have rights to:

• Request access to your personal data.
• Ask us to correct inaccurate or incomplete data.
• Ask us to erase data where the law allows.
• Ask us to restrict or object to certain processing.
• Request data portability for data you provided to us.
• Withdraw consent for processing based on consent.
• Object to direct marketing at any time.

Some rights may be limited where we must keep records for tax, accounting, fraud prevention, dispute handling, product licensing, or legal compliance.

13. Automated Checks

We may use automated checks to flag suspicious orders, referrals, payment proofs, login attempts, license activations, or abuse patterns for manual review. We do not use solely automated decision-making that produces legal or similarly significant effects without human involvement.

14. Children

Our store is intended for customers aged 18 or older. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us through the support portal so we can review and remove it where appropriate.

15. How to Contact Us

For privacy requests, account data requests, order disputes, or support matters, please open a written ticket through our support portal: https://support.fluttercrafters.com/support.

You may also write to our registered office for legal correspondence: FLUTTER CRAFTERS LTD, 128 City Road, London, United Kingdom, EC1V 2NX. Please note that this is not a customer visit location.

16. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/.

17. Changes to This Policy

We may update this Privacy Policy when our services, legal obligations, or data practices change. The updated version will be posted on this page with a new last updated date.