Refund Policy

Last updated: June 20, 2026

1. Overview

We sell digital products such as Flutter source code, mobile app templates, UI kits, license keys, documentation, add-ons, and custom digital services. Because digital files can be downloaded, copied, activated, or used immediately, refunds are handled carefully and reviewed case by case.

This policy does not remove any mandatory consumer rights. If a digital product is faulty, not as described, not supplied, or cannot be repaired or replaced within a reasonable time where required by law, you may be entitled to a repair, replacement, price reduction, or refund.

2. Digital Delivery and 14-Day Cancellation

If you buy digital content and have not downloaded, accessed, activated, received, or started using it, you may request cancellation within 14 days where the law gives you that right.

For instant delivery, you may be asked to agree that the product is supplied immediately and to acknowledge that your 14-day cancellation right may be lost once the download, access, license activation, or digital supply begins. This does not affect your rights if the product is faulty, not as described, or not supplied correctly.

3. When We May Approve a Refund or Remedy

We may approve a repair, replacement, access fix, partial refund, full refund, or store credit depending on the situation. Examples include:

• The product is materially different from the description, screenshots, demo, or included-files list shown before purchase.
• The original product files contain a serious defect that prevents a core advertised feature from working in the supported environment.
• Required files listed on the product page are missing and we cannot provide them within a reasonable time.
• You were charged twice or charged the wrong amount.
• Payment was confirmed but product access was not delivered because of an issue on our side.
• We cannot repair, replace, or provide a reasonable workaround for a confirmed product defect.

4. Cases That Are Usually Not Refundable

Unless required by law, we usually do not approve refunds for:

• Change of mind after the product has been downloaded, accessed, activated, or delivered.
• Buying the wrong product after the product description, demo, screenshots, or compatibility notes were available.
• Lack of technical skill, setup experience, server knowledge, or development knowledge needed to use source code.
• Unsupported server environments, outdated tools, missing third-party accounts, hosting limitations, or local configuration issues.
• Third-party API changes, app store rejection, payment provider restrictions, Firebase or social login account issues, or policy changes outside our control.
• Customer modifications, custom code changes, removed files, dependency changes, or conflicts introduced after delivery.
• Requests for free customization, redesign, new features, full installation service, or server management that were not included in the purchase.
• Discounted, promotional, or bundled purchases, unless the product is defective or your legal rights require a remedy.
• Manual crypto, wallet, or gift card payments where the product was delivered and there is no confirmed defect or delivery issue.

5. Custom Services and Custom Invoices

Custom development, installation, configuration, service requests, and custom invoices may have their own written terms. Once custom work has started, completed work, consumed hours, purchased third-party resources, and non-recoverable costs are usually not refundable. If a custom service cannot be completed because of an issue on our side, we may offer a fix, replacement work, partial refund, or other fair remedy based on the completed work and the written agreement.

6. How to Request a Refund Review

Please open a support ticket at https://support.fluttercrafters.com/support. Include:

• Your order number, invoice number, or payment reference.
• The product or service name.
• A clear explanation of the issue.
• Screenshots, screen recordings, error logs, server/app details, and steps to reproduce the problem.
• For payment problems, the payment method, transaction ID, PayPal/Stripe reference, crypto transaction hash, or gift card proof where applicable.

For goodwill refund requests that are not based on legal rights, please contact us within 7 days of purchase. Defect, access, payment, and statutory-rights requests will be reviewed according to the circumstances and applicable law.

7. Review Process

• We may ask for technical details so we can reproduce and confirm the issue.
• Where appropriate, we may first provide a fix, replacement files, updated instructions, access correction, or support guidance.
• If repair or replacement is impossible, disproportionate, or not completed within a reasonable time, we may approve a partial or full refund.
• Refund decisions are based on product status, access/download history, license activation, support evidence, payment status, product description, and applicable law.

8. Approved Refunds

Where possible, approved refunds are returned to the original payment method. PayPal, card, and wallet refunds may take additional time depending on the payment provider, bank, or network. If a refund is legally required after we agree that you are entitled to it, we aim to process it without undue delay and within the timeframe required by applicable law.

Manual crypto, gift card, or alternative payment refunds may require an agreed alternative refund method because blockchain transfers, third-party gift cards, exchange fees, and provider fees may not be reversible. Network fees, currency conversion differences, payment processor fees, and third-party charges may be outside our control unless the law requires otherwise.

9. Access After Refund

If a full refund is issued, we may revoke or disable product access, downloads, license keys, support eligibility, updates, wallet benefits, and related services for the refunded product. For partial refunds, access may remain active or be limited depending on the reason for the refund and the agreement made through support.

10. Chargebacks and Payment Disputes

Please contact support before opening a chargeback or payment dispute. We can often resolve access, payment, and product issues faster through a support ticket. If a chargeback, dispute, or forced reversal is opened, we may suspend the related account, downloads, license keys, wallet balance, support access, or product access while the payment provider reviews the case. This does not remove any mandatory rights you may have.

11. Fraud, Abuse, and False Claims

We may refuse refunds and restrict access where we reasonably believe there is fraud, fake payment proof, reused gift card codes, chargeback abuse, account sharing, unauthorized redistribution, license misuse, source-code leaking, or attempts to obtain products without valid payment. We may keep records needed to investigate abuse, protect our rights, and respond to payment providers or legal requests.

12. Contact

All refund, payment, product-access, and dispute requests should be opened through our support portal: https://support.fluttercrafters.com/support.

Legal correspondence may be sent to: FLUTTER CRAFTERS LTD, 128 City Road, London, United Kingdom, EC1V 2NX. This registered office is not a customer service or visitor location.